Terms of Service / English version
EN / DK
Deposit upon acceptance of offer/estimate
Upon acceptance of an offer/estimate, a deposit corresponding to 40% of the full amount will generally be charged and must be paid on the same day as the offer/estimate is accepted. The deposit will be collected to secure the company's finances, both during and after the project process.
ATTENTION. The money does not necessarily have to be received on the day of acceptance, but it must be possible to prove that the deposit has been paid.
Cancellation
As a small business operator, it is crucial to have an accurate overview of upcoming and ongoing projects to keep track of the calendar and finances. Therefore, once a project is booked or an offer/estimate is approved, it is binding. The following rules for cancellation thus come into effect:
If a visualization is canceled more than 3 days after acceptance of the offer/estimate, the company reserves the right to retain the deposit of 40% of the agreed/approved amount of the project. When a project is approved, work is started full-time, and therefore a waiting period or a refusal can be decisive for other projects. In this way, a cancellation after more than 3 days after acceptance can be costly for the company.
If it’s therefore desired to cancel a project, it must be done in writing and within 3 days of acceptance of the offer/estimate.
Major changes during the process
If it is desired to go in a completely different direction or if it is desired to see a different direction than first assumed, a fee corresponding to the size of the change is imposed. This could be, for example, if the customer wants to visualize a kitchen from Carpenter 1 in their own house, but subsequently wants to see a kitchen from Carpenter 2. Many details are worked out during a visualization and therefore, as mentioned, there will be charged an extra fee above the agreed price.
Right of reply when changing the project
As a starting point, process renderings will be prepared and sent to the customer during the process. This is done to maintain the scope of the overall details that the customer wants to be visualized. With that said, it is expected that a waiting period will be imposed on the company until the customer has returned with a response to these renderings. The following rules for the right of reply in case of changes to the project thus come into effect:
If the customer does not return within 5 working days, it is assumed that the process renderings have been approved and work will therefore continue on the project. If, on the other hand, the project is in the final phase, the finished high-res renderings will be made and handed over to the customer. If the customer returns with an answer after 5 working days from sending the process renderings and changes are desired, a fee for wasted waiting time of DKK 500 ex. VAT will be charged. equally valid detail the degree or scope of changes.
Right of reply when handing over the project
A handover is considered to have taken place when the project's final high-res renderings have been handed over and the customer has approved. If the handover is not endorsed or answered no later than 7 days after the handover, the handover is deemed to have taken place at this time and the remaining amount will be charged via invoice.
Complaints/changes after delivery
If errors are discovered after the handover of finished renderings, the customer is asked to inform the company immediately so that they can be rectified. However, the errors must be reported no later than 5 working days after the handover has taken place. If the errors are reported after 5 working days from handover, the project is assumed to have ended and the errors will therefore not be rectified, as the customer has approved the handover themself or passed the time with feedback. If it is still desired that the errors must be rectified, a fee of DKK 500 ex. VAT will be charged.
Receipt of payment
If payment for the project has not gone through no later than 5 working days after the due date, proof is required that the customer has paid the sent invoice rightfully. If the customer cannot prove his payment, interest will be charged by valid legislation.